How to track your order

You can track your order using the tracking number and the link on your dispatch confirmation email. Alternatively, you can sign in to your account to check your order status. 

When will my order be sent? 

We aim to dispatch orders placed before 2pm on the same day. Although we use all reasonable means to ensure that your order is delivered within a specified time frame, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay. During sales or busy periods standard delivery may take an additional 3-5 working days. 

What if I am not home when they deliver?

We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card (or similar). You can then collect from a depot or re-arrange delivery for a time that suits you. 

Secret Label does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility if the goods are damaged or you fail to receive your parcel.